If you need service on your hot tub, we will send an Arctic Spas trained technician to your home to diagnose your spa for just $95. Once the problem has been determined, we will try to contact you with our recommendations for repair. We drive a fully stocked van, so most times the technician can repair it while he is there, saving you money from having to make a return trip. If he cannot reach you and you have not left an "OK" amount, we will provide a quote via email for the parts and labour required to repair the issue. This fee allows for approximately 30 minutes of time onsite diagnosing the problem. Additional charges may apply to customers outside of 50km from our Kitchener or London Locations.